The Fair Charging System

On all Melbourne Local moves a “fair charging system” means that unless requested (fixed price), a quality furniture removal company should ONLY charge an hourly rate from the pick up address to the delivery address and stop the time to the nearest 15 minutes with only a 1 hour minimum requirement (Mon-Sat). This is the fairest way and YOU “the customer” don’t feel like you are paying for someone else’s time.

Many companies charge you Depot to Depot charges and/ or return time to the original pick up address. You must ask whether they charge you in 30 minutes or 1 hour increments and request to know their minimum hours to perform your move. Do they charge you extra for using your credit card to pay, use the shortest route and/ or fuel levy? Well! they shouldn’t, as this should be already incorporated in the price.

Regardless in what state of Australia you are reading this in, the principal should be the same.

Why do I say this is fair? In simple! I believe a removal company should only be allowed to charge you for the time it takes to do the job and it is up to the removal company to find other work for that truck to fill its’ day up. It is not YOUR responsibility whether they have another job after your removal. If they do have another job after your move, is it fair for two customers to pay Depot to Depot charges when the truck is already on the road? Absolutely not I heard you say! If you have ever ordered a taxi does it charge you from its’ last pick up or do they charge you to its’ next destination? No! Well in my humble opinion the same should apply with-in the removal industry. It is our job to only charge the fair way with no additional costs.