Commonly Asked Questions

Transcorp Australia Pty Ltd will typically work out prices for Melbourne Local moves on a hourly rate (1 hour minimum, then 15 minute blocks thereafter) charging only from the pick up point to the delivery point (no extra charges for a return time to the original house or to its’ depot). On all local removals including office/ factory re-locations, a fixed price may be also determined and agreed to, but typically all removal companies allow for some extra anticipated delays when pricing the jobs this way.

It’s very important to have an authorised person at the delivery point to accept the goods, otherwise Transcorp Australia may have no option but to organise storage, handling and re-delivery at the customers expense. The correct payment method also needs to be completed as agreed to and any additional waiting for monies outstanding at the end of a removal will also be charge for at a hourly rate.

In the case of local removals there generally is no problem in moving plants. Plants required to be stored in storage facilities or where they need to travel interstate may cause some problems and not be recommended. Speak to us regarding this area.

Transcorp Australia only employs staff trained for specific jobs. Therefore, unless you are a qualified removalist and packer it is very unlikely you will be able to stack the truck as professional as our removalist. We do, however understand the need to listen to request (s) of what needs to be delivered at the drop off point (s) first, so in these cases communicating with our removalist with assist in them allowing for your request (s).

The Transcorp staff will generally provide there own food and drinks when working, but asking if they would like a drink of water may be greatly appreciated. No alcoholic drinks are allowed to be consumed whilst working or driving.

Where you have certain items such as a washing machine we recommend you follow the manufacturers instructions as they can be easily damaged. Fridge/ Freezers should be emptied and wiped clean throughout. Vanilla essence helps keep mildew away particularly if its going into storage. Glass/ timber shelves should be pulled off and kept together for safety and dis-assembling beds etc will help with minimising the time the removalist's needs to be at your premises, saving you time and money.